Ankle Genie Product : Not satisfied ! Fits too tight! "One size does NOT fit all" as advertised !! ! Return policy does not include refund of the S/H cost to house delivery and no S/H refund for return to Telebrands - retailer of Ankle Genie. It should at least cover the return shipping cost. After speaking to a customer service representative (with his accent difficult to understand him) & supervisor, they did not have a RA# and no return label for mailing.
The very next day, they charged my credit card and shipped the order. When I called to complain, they said there was nothing they could do, and that when it arrived I should refuse delivery and they would refund my money. I refused delivery on April 2, 2014 -- had to take it to the post office to do this. It is now April 28, 2014 and the charge is still on my card. When I called to complain, they said there is nothing they can do, because FedEx has it that the order was delivered successfully. In order to get my refund, I should call FedEx and get them to upgrade the status to "refused." Well, guess what? FedEx can't do this because it handed the package off to the post office for delivery. The post office won't do a thing, and FedEx referred me back to TeleBrands.
I ordered a 75' hose on 11/22 and wanted to order the 100' hose also, but the operator "didn't know how to do that" and suggested that customer service could add the second hose. I called back to do so and reached someone who "didn't know how to do that'" again. The third person suggested that we cancel the first order and start all over. Their commercial said that if you order one hose, you would get a second hose for a S&H charge. I wanted 4 hoses in total and was given a total price of $111.94. I called 12/14 to check the status and was told that the order was on hold. I called again and talked with someone else and was not happy. I asked to speak to a supervisor. That man told me that if I wanted 4 hoses in total, I would have to pay that charge twice and that I would have to pay for the "sweeper" attachment separately, plus I wouldn't get it before Christmas. I was so upset that I had them cancel the entire order. So here I sit with no hoses and I have to find something else for my gifts. I say it's a total scam and to avoid Telebrands at all costs!
Telebrands sells a lot of misrepresented products that do not perform as advertised. AJ Khubani is the CEO of Telebrands and a large part of this deception. He’s not an idiot, but he is in the business of deceiving consumers so he can make more money. NEVER purchase ANYTHING from Telebrands. Telebrands sucks as does AJ Khubani.
|Telebrands in the Press|